ORD DU File recovery tools would be extremely handy when dealing with support issues. I've had to deal with a support ticket where the file is crashing upon opening several times now, and being able to run some tools outside of ORD would be extremely helpful for this.
What I ended up having to do, is run it a different version, let it crash, and hope that one of the tools would run (model integrity check) and would save when it cleaned up the file so that it would open so I could compress it and clean it up more.
| Civil Product Used | OpenSite Designer, OpenRoads Designer, OpenRail Designer |
We'd love to make our software not require a recovery tool. We'd rather just fix the product directly. Thanks!
I fixed the file, I'm just asking for a way to run some commands that you can run in ORD outside of the file itself to clean it up and recover them. I avoid asking Bentley AT ALL COST because the support tickets never get anywhere. By the time I spend half my day making a video to show what the problem is, all we usually get back is "we can't replicate it" and it gets set to "Waiting for User to respond" and then closed without resolution.